Frequently Asked Questions

Yes. You need a Pets And Fishes account to be able to shop on the Pets And Fishes website because as a registered member, you can easily get full access to your account, orders, wishlist and recommendations.

Sorry. Your Pets And Fishes account is not transferable to any other person or entity.

Yes sure, at any time if you wish, you can easily unsubscribe Pets And Fishes Newsletter.

In order to update a new delivery address into your Pets And Fishes account, just go through these simple and easy steps given below:

1. First login into your Pets And Fishes account.
2. Then click on the "YOUR ACCOUNT" tab available in the header section of this website.
3. Now click on the "Edit, add or remove your addresses" tab which is available under the heading "Manage Your Addresses".
4. Thereafter an address page will appear in front of you. You will see two buttons there 1. "ADD NEW ADDRESS" and 2. "EDIT". Click one of them, enter your new address and thereafter just the click on "SAVE CHANGES" button.

If you have forgotten your password. In this scenario, you should generate a new password by resetting your password.

Sorry. You cannot change your email address, since your email address is your user id.

Yes, you can easily edit your profile details and password under the " YOUR ACCOUNT" tab available in the header section of this website.

For adding products to your wishlist, just go through these simple and easy steps given below:

• First login into your Pets And Fishes account.
• Select your desired category.
• Go to your desired product page.
• Keep the mouse cursor on your desired product, now you will see the 'WISHLIST" button.
• Just click on the "WISHLIST" button.
• You are done!

If you have made up your mind to deletion of your Pets And Fishes account, write to our customer care team for the same with a valid reason regarding the deletion of your Pets And Fishes account, they will surely help you resolve this.

Normally, our courier company delivers the order again on the next working day. But if the first time you couldn't receive your order, please check your sms messages received from our courier company for more details about the next delivery for the same order again.

Unusually if delivery of your order is getting delayed, in this scenario you are requested to check your email and sms messages regarding its updates. Our courier company will share a new delivery time frame with you soon. Meanwhile, you can track your order and its current status under the "YOUR ACCOUNT" tab available in the header section of this website.

Normally, all the orders are dispatched by us within 12 to 18 hours of receiving the orders but sometimes if in an event, your order is not shipped yet within this time frame, please immediately contact our customer care team through a phone call at +91 and tell them about your issue. They will surely help you in this regard.

We are very sorry to say that as per our company policy, no shipment can be opened or verified before delivery but you may accept the same. Thereafter suppose, if any issue arises, you may immediately contact us in this regard.

Whenever you successfully place your order on Pets And Fishes, Kindly note that Pets And Fishes always send you an order confirmation email and sms message in this regard.

Please select your desired category and product then go to your desired product's detail page, now enter your pin code in the pin code check box and click on the "CHECK" button. After clicking on the check button, you will see a notification regarding the estimated delivery period of your order underneath the pin code check box.

However, this is our courier company's duty and responsibility to deliver all the shipments at the right time. But sometimes shipments get delayed due to various reasons which are absolutely beyond our reasonable control. But you don't need to worry, as soon as your shipment will be out for delivery, you will get an sms message from our courier company for the same. If you wish, you may get help from our customer care team in this regard.

If the order status is showing "Out for delivery" then definitely our courier company's representative will contact you soon for the delivery of your order. For your shipment updates, please check your sms messages sent by our courier company.

Sometimes due to various reasons, courier company's representatives get delayed in updating of order's tracking data in their systems. So please keep patience and check it again after some time.

Normally we send two copies of the tax invoices to our customers, the first one hard copy with the shipment and the second one soft copy through email. If you want, you may also get it the same in the "Your orders" tab under the "YOUR ACCOUNT" tab available at the header section of our this website.

We regret to inform you that Pets And Fishes does not offer this facility at the moment.

Unfortunately, you can't modify an order once it has been placed successfully but if you wish to buy another product then you can cancel the same order in our given time frame and thereafter place a fresh order.

Sometimes certain emails go to the spam folder instead of the inbox so please check your spam folder.

Don't worry about it because sometimes it happens due to a glitch or the negative impact of the cache. Hence please clear the cache of your browser because most of the time it works. If this issue is still not resolved kindly feel free to contact our customer care team.

Yes. When our courier company's representative came to deliver your order but you were not available to receive your order. Don't worry. Our courier company's representative will attempt the delivery of your order up to two more times. In this situation, we request you to check your sms messages for more details on when our courier company's representative will try to deliver your order again.

We will dispatch your order to the shipping address provided by you. Your order will be delivered to your doorstep by our courier company named "Delhivery" which is a very well-known, reputed, reliable Indian logistics and supply chain company. Moreover, your order will be delivered in a waterproof, tamper proof and fully sealed package in order to protect your product inside and ensure that it reaches you in perfect condition.

Sometimes it happens due to a glitch or technical problem in the systems but you don't worry. In this situation, we will try to help you in every possible way. We request you to check your bank account once again in order to ensure first if your bank account has been really debited or not. Due to a payment failure, if your money has been really deducted from your bank account, it will be automatically reverted back into your same bank account by your bank within 7 to 8 business days.

No. We are very sorry to say, as per applicable laws, rules and regulations it is not possible.

We are very sorry to say no because currently, this service is not available on the Pets And Fishes website.

After login into your Pets And Fishes account, click on the "YOUR ACCOUNT" tab available at the header section of our this website. Thereafter click on the "Your orders" tab. Now select your order and click on the "VIEW INVOICE" button. After doing this, you will be able to see and save the invoice.

We are very sorry to say that you cannot purchase Pets And Fishes products for resale. You can purchase Pets And Fishes products for your personal use only.

Yes. You can return the products purchased under the "Hot offers" or "Today's Special Deals".

We support the following payment methods at Pets And Fishes. You can use one of them for your order.

1. Credit Cards (Visa / Amex/ Master Card)
2. Debit Cards (All Leading Bank's Debit Cards)
3. Net Banking (All Leading Banks)
4. E-Wallets.
5. COD (Cash on Delivery)

Note: Kindly note that COD (Cash on Delivery) is available only in selected pin codes.

You can select the COD (Cash on Delivery) payment method if you are eligible for the COD facility and the COD facility is available for your Location/ Pin code.

Yes, you have to pay Rs.59/- (Rupees Fifty Nine Only) as COD (Cash on Delivery) charges because our courier company also charge us the same amount for COD (Cash on Delivery).

Yes. For availing COD (Cash on Delivery) Payment option, your net order value must be a minimum of Rs.799/- and a maximum of Rs.2500/-

First, select your desired category, product then add your desired products to your cart. Thereafter click on the "CART" icon available in the header section of this website. Add your delivery address, apply an applicable coupon, select the payment method and proceed ahead.

No. Our courier company only accept cash payment at the time of delivery of the COD (Cash on Delivery) order.

We regret to inform you that for a few locations/pin codes, currently, we are unable to provide the COD (Cash on Delivery) payment facility because our courier company doesn't support the COD (Cash on Delivery) payment facility on those locations/pin codes.

Moreover, the COD (Cash on Delivery) payment facility cannot be availed in certain below mentioned cases:

• If your net order value is less than Rs.799/- or over Rs.2500/-
• If you have cancelled/ returned/ RTO (Return to Origin) multiple orders repetitively.

Pets And Fishes employees don't ask for your confidential information/ details like your Pets And Fishes account password or OTP (One-Time Password) or Credit/ Debit Card Numbers or Expiry or CVV.

Pets And Fishes use Payu which is a very well-known, secure and trusted payment gateway in India.

Yes. Our COD (Cash on Delivery) facility is available on a minimum net order value of Rs.799/- and a maximum of Rs.2500/-

If you have placed an order with the COD (Cash on Delivery) payment option, you cannot change the payment method now for the same order.

Normally in India, local delivery of an order takes almost 3 to 5 working days and domestic delivery of an order takes almost 5 to 7 working days in order to reach your doorstep. But sometimes the actual delivery time period of your order may vary due to some unexpected circumstances which are beyond our control.

Normally, we send all the shipments through Delhivery, a very well-known, reputed, reliable Indian logistics and supply chain company. But for certain locations/pin codes not serviced by our courier company, in such case, we use Speed Post (Indian Postal Service).

At Pets And Fishes, all the products are very carefully checked and packaged so as to avoid any type of loss or damage. Before dispatching all the shipments, we always make sure the package is waterproof, tamper proof and fully sealed with plastic wrap in order to protect your product inside and ensure that it reaches you in perfect condition.

No, Pets And Fishes doesn't deliver its products internationally.

You can check the same by using our pin codes checking tool which is provided on the product details page of each and every product.

However, here at Pets And Fishes, Free Shipping Facility is available for a net order value of Rs.799 or above but suppose, if your net order value is below Rs.799 then you have to pay the shipping charge for such an order. Kindly note that shipping charges may vary according to the weight, size and location/pin code of your shipment.

This is not mandatory. However, we recommend that you receive the order yourself in order to ensure the complete satisfaction of your mind. But in the event that you are personally not available/ present for receiving your shipment, the shipment will be delivered to another person who will be available/ present for receiving your shipment at your shipping address. kindly note that at the time of delivery of your shipment, the signature of the receiver will be taken by our courier boy for security and validation purposes.

If your package has been opened or tampered with, we request you not accept the package and immediately inform our customer care team through a phone call at +91 regarding the same. Please note, any intimation after 12 hours of the attempted delivery, will not be considered.

Delhivery, a very well-known, reputed, reliable Indian logistics and supply chain company will deliver your order.

This is not less than a big dream for us and we are damn sure that with the blessings of God, our hard work and your love for Pets And Fishes, we will definitely achieve it soon! Currently, we are trying to deliver to almost all the locations/pin codes of India except a few ones. 

Unfortunately No, you cannot change your shipping address after placing your order at Pets And Fishes.

Kindly note that once your order is shipped from our end, you receive an email and sms with the AWB/ Tracking Number and the name of the courier company that is processing your order.

For tracking your order, just go through these easy and simple steps given below:

• Login into your Pets And Fishes account.
• Click on the "YOUR ACCOUNT" tab available in the header section of this website.
• Click on the "Track your order" tab. (Kindly note after clicking you will be redirected to our courier company's site).
• Now enter your AWB/ Tracking Number and press the "Track" button.

You can cancel your order within 12 hours from the time of placing your order, thereafter not at any point.

Just go through these simple and easy steps given below:                                                                                                                            

• First, login into your Pets And Fishes account.
• Then, click on the "YOUR ACCOUNT" tab.
• Now, click on the "Cancel your order" tab.
• Thereafter, select the order you want to cancel.
• Now, select a valid reason for the cancellation of your order.
• Thereafter, click on the "Submit" button.      

No. Once your order is cancelled, it can't undo but you can place the order again.

Pets And Fishes' Cancellation Policy is very simple, easy and customer-friendly. You can cancel your order within 12 hours from the time of placing your order at Pets And Fishes website. Thereafter not at any point because after completion 12 hours from the time of placing your order, the cancel option automatically closes at Pets And Fishes website.

For more details please read and understand our Cancellation Policy.

In the case of prepaid orders on Pets And Fishes, if you have made payment to us via Credit Card/ Debit Card/ Net-Banking/ E-Wallet or Other Payment Instruments you will receive a refund into the source account within 7-8 days from the time of your order cancellation. If payment was made by redeeming the PhonePe wallet balance, then your refund will be sent within 8-12 hours from the time of your order cancellation.

In case of cancellation of COD (Cash on Delivery) orders, no amount will be refunded because, under the COD order, you have not paid any amount to us. In this case, no question arises for a refund of any amount.

Though Pets And Fishes offers a return of the products purchased on www.petsandfishes.com website within 7 days from the time of delivery of the order and most of our products are eligible for return but there are some products that are specified as "Non-Returnable" under the specification section on respective product details page of Pets And Fishes website which is not eligible for return and you can not return them at any point.

For more details please read and understand our Return & Refund Policy.

When the returned product is brought back to our warehouse, we send that returned product to our quality check department for its quality check process and as soon as that returned product is passed/ approved in our quality check process, we initiate the refund process which can take approximately 7 to 8 business days in order to be credited into your bank account. But if that returned product fails in our quality check process then thereafter refund process does not initiate further. Please note that sometimes returned products reach us very late due to various reasons which are beyond our reasonable control then in this scenario, the quality check process and refund process for returned products may get more delayed.

For more details please read and understand our Return & Refund Policy.
 

Products purchased under the offer "Clearance Sale" are absolutely not eligible for return at Pets And Fishes.

1. First login into your Pets And Fishes account.
2. Click on the "YOUR ACCOUNT' tab available in the header section of this website.
3. Click on the "Return your orders" tab.
4. Select the order to be returned.
5. Select a valid reason for your return.
6. If your order is COD (Cash on Delivery), fill in your bank account details.
7. Confirm and submit your return request.

For making a return request at Pets And Fishes, just go through these simple and easy steps given below:

1. First, login into your Pets And Fishes account.
2. Then, click on the "YOUR ACCOUNT" tab.
3. Now, click on the "Return your order" tab.
4. Thereafter, select the order you want to return.
5. Now, select a valid reason for your return.
6. Click on the "Submit" button.

Yes, it depends on our courier company if our courier company provide return pick-up service at your Location/ Pincode.

You can self-ship the products to be returned to Pets And Fishes through any reputed and trusted courier company available at your location/ pincode that offers a tracking number. Preferably Speed Post (Indian Postal Service).

For more details please read and understand our Return & Refund Policy.

When the returned product is brought back to our warehouse, we send that returned product to our quality check department for its quality check process and as soon as that returned product is passed/ approved in our quality check process, we initiate the refund process which can take approximately 7 to 8 business days in order to be credited into your bank account.

Following are the conditions, instructions or guidelines for a valid return at Pets And Fishes:

• Products purchased on the www.petsandfishes.com website can only be returned to Pets And Fishes.
• The products which you want to return to us must be eligible for return as per our this Return & Refund Policy.
• A return request must be sent by you to us within 7 days from the time of delivery of the order, thereafter not at any point.
• Under one order id, you can send your return request only once, not repeatedly.
• Return must send by you to our address only which is provided below on this page.
• If your return is not eligible for pickup, a Self-Ship/ Self-Return option will be given to you.
• All the products under Self-Ship/ Self-Return option will be sent by you to us through Speed Post (Indian Postal Service) or any reputed and trusted courier company available in your location / pincode that offers a tracking number.
• Products purchased as part of a set or multi-item pack will not be returned separately or individually.
• Products must be unused, unsoiled and in their original condition and with all the original price tags, brand tags, brand labels, invoices, shipping labels and packaging intact. Pet food, treats, supplements and other consumables must be unopened, in their original sealed pack. Though in good faith, you may check the size of an accessory on your pet for your satisfaction, you must take adequate measures to preserve its original condition.
• Products should not be different, torn, tampered, altered, chewed, scratched, customized, with any marks, with pet hair or odour, stained and without their included original parts and other accessories.
• All the packaging materials, such as courier bag, tape, label, sticker etc. of the returned product must be completely intact the same way it was delivered to you before.

NOTE:
All returnable products must be packed properly and strongly in the same way as it was delivered to you. Pets And Fishes will not be responsible/ liable to pay any refund for the product returned in damaged condition due to improper packing of it or lost in transit due to the wrong/ incomplete address or any other reason.

For more details please read and understand our Return & Refund Policy.

No, you can't. We are very sorry to say that we will not be able to accept your returns after the completion of 7 days as mentioned in our Return & Refund Policy.

No. Without login into your Pets And Fishes account, you cannot post product ratings & reviews.

Yes. Here at petsandfishes.com, a "Welcome Coupon Offer" is available, especially for new customers. 

After adding the desired products to your cart, the checkout process will lead you to your cart page where you can enter an applicable coupon code before your order placement. Once you have entered an applicable coupon code in the coupon box, the coupon discount amount will be then deducted from your total cart value.

We are very sorry to say that as per our company's policy, you cannot use multiple coupons for a single transaction. For a single transaction, you can use only one coupon at a time.

For checking all the applicable Pets And Fishes coupons on the Pets And Fishes website, just click on Pets And Fishes Coupons under the "More" tab available in the header section of this website.

Yes, online shopping at Pets And Fishes is 100% secured because all the Credit Cards/ Debit Cards/ Net Banking payments on Pets And Fishes are processed through PayU, a very well-known, secured and trusted payment gateway in India.

SAFETY INSTRUCTION:

Please note that we at Pets And Fishes or our associated affiliate, associate, service provider, banking partner, payment partner, shipping partner, employees or customer care team never ask for any confidential information and details from anyone. Stay alert and careful and do not respond to any calls, sms and e-mails asking for any details relating to your Bank Account, Credit Card Number, Debit Card Number, Other Payment Instruments, E-Wallets, Passwords, OTP (One Time Password), Credit/ Debit Card Expiry, PIN and CVV Numbers because this can result in fraudulent transactions.

Just, follow the secured checkout process at the website.

Further, it is advisable for you to change your Credit Card/ Debit Card PIN and Password at regular intervals and please do not share your confidential information and details with anyone.

Pets And Fishes is a user-friendly and mobile-friendly website, compatible with all Windows and Mac operating systems and can be viewed using the latest stable versions of any Internet Explorer, Google Chrome, Mozilla Firefox, Safari or Opera. This website is optimized for 1024 X 768 screen resolution. This Pets And Fishes website is very easily viewable and usable in any Android or Apple mobile phone browser.

Pets And Fishes' customer care number is +91 .

You can easily search for any particular product with the help of the search bar provided in the header section of the Pets And Fishes website.

Yes, all the frequently asked questions at Pets And Fishes are on the basis of customer experience.